AI receptionist and customer service agent for small businessesAnswers the call.Books the appointment.Tells you who called.
Callers get real answers from your own business info, day or night — whether they’re booking an appointment, asking a product question, or reporting a problem. You get the details without the phone tag.
Example call: booking a consultation
Caller: Hi, I'd like to book a consultation. Do you have anything this week?
Assistant: Yes. I have Thursday at 10 AM or Friday at 2 PM. Which works better for you?
Caller: Thursday at 10, please.
Booked Thursday, 10:00 AM. Confirmation email sent.
On the call
More callers booked
- Answers 24/7 from your own business info
- Books and reschedules appointments, with email confirmations
- Puts urgent calls through to you or whoever you choose
- Screens out spam and robocalls, and never bills you for them
After the call
More time for your team
- Alerts you right away when a caller asks for a callback, with name, number, and need
- Logs every call with a full transcript
- Keeps tasks, notes, and follow-ups moving for your team
- Opens tracked support tickets from emails and calls (Growth and Pro plans)
What the research says
Keep customers: grow profit
51%[1]
better customer retention reported by customer-focused businesses, compared with other businesses.
- [1] Forrester. (2024). Forrester's 2024 US Customer Experience Index, press release, June 17, 2024. Forrester(opens in a new tab)
AI staff for your front office and back office
Two AI agents on your team: a voice agent that answers every call, and a back-office agent that handles support tickets and follow-up tasks, both working from the same customer records.
Front Office
Customer-facing calls
Answers calls, greets customers, books appointments, and handles questions around the clock, including after hours, so callers always reach someone.
- 24/7 inbound call answering
- Appointment booking
- Customer questions
- Spam and robocalls screened out
Back Office
Internal operations
Manages tasks, captures notes, sets reminders, and tracks follow-ups. Keep your team organized and on top of daily work without the busywork.
- Task assignment & tracking
- Notes & documentation
- Reminders & follow-ups
Customer Support
Your virtual support staff
Your back-office agent handles support like a member of your staff. It turns emailed requests and reported problems into tracked tickets, answers technical and product questions from your own documentation, and drafts replies that follow your support policies — ready for your team to send. Included with Growth and Pro plans.
- Technical and product questions answered from your docs
- Every email and call request becomes a tracked ticket
- Refunds and complaints flagged for your review
CRM
Customer management
Builds customer profiles automatically from every call. Track call history, log notes, and keep a complete record so your team always has context.
- Automatic contact creation
- Every call logged with a full transcript
- Activity logging
Integrations
Google Workspace
Connect Gmail, Drive, and Calendar so your assistant can read messages, find files, and schedule appointments without switching apps.
- Gmail integration
- Drive file access
- Calendar scheduling
Business Knowledge
Your custom knowledge base
Upload your services, prices, policies, and FAQs as documents. Both AI agents answer from your custom knowledge base: the voice agent on calls, and the back-office agent in support replies. It stays private to your business.
- PDF, Word, and text documents
- Answers on calls and in support replies
- Private to your business
Who uses AssistStaff
Businesses that book by phone — and businesses whose phone is their support line.
AI receptionist for home services
Plumbing, HVAC, and electrical: catch after-hours calls and book the job before the caller tries someone else.
AI receptionist for law firms
Take new-client calls, gather the details, and book consultations for your attorneys.
AI receptionist for salons and spas
Book, move, and cancel appointments by phone without stopping in the middle of a client.
AI answering for IT & tech support
Take support calls 24/7, open a ticket for every issue, and answer common questions from your own docs.
AI answering for retail & product businesses
Handle order questions, product info, and sales calls so no buyer hangs up and moves on.
AI receptionist for every industry
See how growing businesses in other fields use AssistStaff to answer their calls.
Busy with the people in front of you, or closed for the night? Our after-hours answering service picks up every call, and urgent calls go straight to the person you choose, so an emergency never waits until morning.
Set up AI phone answering in minutes
Three simple steps to put your AI receptionist on the phone.
- 01
Add Your Business Info
Add your hours, services, and FAQs, upload documents, and connect your Google Calendar. Your assistant learns how you operate.
- 02
Set Your Call Rules
Choose a voice and decide which calls to transfer, when to take a message, and how appointments are booked.
- 03
Get Your AssistStaff Number
Every account includes its own AssistStaff phone number. Callers can dial it directly, or you can forward your existing business number to it at any time. No coding needed.
Never send another caller to voicemail
Set up in minutes. No long-term contract. Your AI receptionist starts answering today.